Customer questions answered from your own content on your website, WhatsApp and Instagram, with a handover to your team when a person is needed.
AI customer supportFor teams answering the same questions every day: where an order is, what the returns policy says, what a service includes.
Hatchium AI is our own customer support platform.
Examples from the businesses we work with. Your own list is agreed with you before launch.
Patients ask about appointments, fees and aftercare at all hours. The assistant answers from your practice’s own pages and passes clinical questions to your team.
Most enquiries arrive on Instagram and WhatsApp, often late in the evening. The assistant answers treatment questions from your price list and passes consultation requests on.
Customers want a price, a date and a quick answer. The assistant answers from your pricing and service areas and passes booking requests to your team.
A leak cannot wait for office hours. The assistant answers routine questions and passes anything urgent straight to a person.
What happens each time a customer writes in.
On your website, WhatsApp or Instagram, at any hour.
Only from the pages, policies and price lists you approve.
Stock, products or an order, where your systems allow it.
When it is unsure, the topic is off limits or the customer asks for a person.
In one shared inbox, with the whole conversation in front of them.
We recommend one after seeing how your support works today.
Our own platform: a shared inbox for your team and an assistant that answers from your content.
For when the assistant must work inside your own systems: a CRM, booking system, help desk or in-house app.
WhatsApp
Shopify
OpenAIAlso Instagram and Messenger, and Google Gemini for AI replies.
The customer support platform we designed, built and run ourselves.
The work before launch, agreed in writing.
On Hatchium AI, as its privacy policy sets out. For a custom build, we agree it in the scope.
Fill in the quote form or send a brief. We reply by email, usually with a few questions.
You get the deliverables and the price in writing first. A large project starts with a short paid discovery.
You see the work as it takes shape and approve it before anything goes live.
We launch, hand over notes your team can follow, and stay on through a care plan if you want one.
Also called AI customer service, it is an assistant that answers your customers’ questions from your own pages, policies and documents, on the channels they already use, and passes the conversation to your team when a person is needed. It takes the repeated questions off your team so they can handle the ones that need judgement.
The ones your content already answers: opening hours, prices, policies, delivery and returns, what a service includes, and product details. Where your store or booking system gives access, it can also look up stock, products and order status. We agree the list with you before launch.
When the assistant is not confident of an answer, when a customer asks for a person, or when a question falls outside the agreed scope. Your team sees the whole conversation, so the customer does not repeat themselves. Topics you choose, such as medical or legal advice, can be blocked from the assistant entirely.
Website chat, WhatsApp and Instagram, with replies arriving in one shared inbox for your team. We check account access and any channel approval steps before agreeing the scope.
Hatchium AI, our own platform, suits most businesses that want a shared inbox and an assistant answering from their content, with a monthly subscription. A custom integration fits when the assistant must work inside your own systems, such as a CRM, booking system or in-house application. We recommend one after seeing how your support works today.
It answers from the content you approve. When your prices or policies change, you update the source and the answers follow. We agree who keeps those sources current.
Hatchium AI is a monthly subscription with a free trial; plans are on hatchium.ai. Custom integration work gets a written scope and a fixed price, and complex work starts with a short paid discovery. AI usage and channel charges, such as WhatsApp message fees, are identified separately before you approve anything.
Yes. MeshPros works remotely with businesses in the United States and United Kingdom. You agree the content, handover rules and launch checks with the engineer leading your project.
Tell us which questions take up your team’s day. We will recommend Hatchium AI or a custom build, with a written scope.
